Privacy Policy

Last updated: January 16, 2026

This Privacy Policy (“Policy”) explains how Venuine, Inc. (“Venuine,” “we,” “our,” or “us”) collects, uses, shares, and safeguards information in connection with the Venuine websites (including venuine.com and account.venuine.com) and any related mobile or web applications (collectively, the “Service”). By using the Service, you agree to the terms of this Policy.

1. Information We Collect

(a) Information You Provide

We collect information you submit, such as your name, email, phone number, company details, venue details, and any messages when you request a demo, create an account, or contact support. You may choose to provide additional optional profile information.

(b) Automatically Collected Information

We collect usage data (e.g., pages viewed, actions taken, timestamps), device and browser details, IP address, and server log data. This non-identifying information may be associated with your account for security, troubleshooting, and analytics.

(c) Analytics

We use third-party analytics providers that receive usage data to help us understand and improve the Service.

(d) Social Login

If you sign in with a social account (e.g., Google), we receive information the social service shares (such as your name and email) and use it in accordance with this Policy. The social platform’s own privacy terms apply to their handling of your data.

(e) Location (with permission)

If you allow location sharing, we may process location data to support features where location is relevant.

(f) Transactions

Payments are processed by third-party payment processors. We do not store your full payment card details.

2. How We Use Information

• Provide, operate, and support the Service and your account.
• Respond to demo requests, inquiries, and support needs.
• Improve and personalize the Service, including analytics and research.
• Send product updates, security alerts, and administrative messages.
• Send marketing communications (you can opt out where required by law).
• Comply with legal obligations and enforce our agreements.

3. How We Share Information

• Other users and tenants: Information relevant to a booking, inquiry, or workflow may be shared with authorized tenant users involved in that transaction.
• Service providers: We share information with vendors that help us operate the Service (e.g., hosting, analytics, support, email).
• Aggregated/anonymous data: We may share aggregated insights that do not identify individuals.
• Business partners: We may share limited data to support joint offerings or integrations you enable.
• Legal and safety: We may disclose information to comply with law, protect rights, or respond to lawful requests.
• Affiliates and corporate transactions: Information may be shared with affiliates or transferred in a merger, sale, or similar event, subject to this Policy.
• Advertising: We may allow third-party advertising or retargeting partners to use cookies or similar technologies as described in their policies and applicable law.

4. Your Choices

You can access and update certain account information in your profile. You may request deletion of your account, subject to our need to retain data for legal, security, or operational reasons. You can opt out of marketing emails by using the unsubscribe links or contacting us.

5. Security

We use reasonable safeguards to protect the information we collect. No system is 100% secure; we cannot guarantee absolute security. Please use strong passwords and do not share sensitive information through channels not designed for it.

6. Children

The Service is not directed to children under 13, and we do not knowingly collect information from children under 13. If you believe a child has provided personal information, contact us to request deletion.

7. International Transfers

Venuine uses facilities in the United States and may process information in other countries. By using the Service, you consent to transfers outside your country, which may have different data protection standards.

8. Changes to This Policy

We may update this Policy from time to time. We will update the “Last updated” date above and, where required by law, provide additional notice. Continued use of the Service after changes means you accept the updated Policy.

9. Contact Us

Questions or requests? Email us at privacy@venuine.com.