Terms of Service

Last updated: January 17, 2026

These Terms of Service (the “Terms”) are a binding agreement between you (“you,” “your”) and Venuine, Inc. (“Venuine,” “we,” “us,” or “our”) governing your use of the Venuine websites (including venuine.com and account.venuine.com), related mobile or web applications, and any services we provide (collectively, the “Service”). By accessing or using the Service, you agree to these Terms and our Privacy Policy. If you accept on behalf of an organization, you represent that you have authority to bind that organization.

Section A: Venue / Listing User Terms

1. Definitions

• Admin User / Authorized User: An individual you allow to access your account.
• Listing User: A venue or provider offering space/services through the Service.
• Customer: A person or entity submitting an inquiry or booking with a Listing User.
• Subscription: Paid or trial access to the Service for a defined term.
• Customer Data: Information you or your Authorized Users submit into the Service.
• Order Form: Any online signup, quote, or ordering document referencing these Terms.
• Documentation: Online descriptions of Service features and usage.

2. Free Trial

If you register for a free trial, we will provide the Service without charge until the end of the stated trial or the start of a paid Subscription. Data entered during a trial may be deleted unless you convert before the trial ends.

3. Access and Use

• We grant a limited, non-exclusive, non-transferable right to access and use the Service during your Subscription for your internal business purposes.
• We may provide software or mobile apps; you may use them only in object code form on devices you own or control.
• API access (if provided) is for interoperability with your systems and is subject to these Terms and any posted API rules.
• We may modify the Service or Documentation to improve quality, security, or compliance.
• Beta features are for evaluation only, provided “as is,” and may be discontinued at any time.

4. Your Responsibilities

• Maintain accurate account, billing, and venue information.
• Ensure Authorized Users comply with these Terms; you are responsible for their actions.
• Prevent unauthorized access; notify us promptly of security incidents.
• Obtain and maintain all licenses, permits, insurance, and consents needed to operate your venue and process data.

5. Usage Restrictions

• No resale, sublicense, service bureau use, or sharing access outside your organization.
• No reverse engineering, scraping, or attempts to bypass security or usage limits.
• No uploading of unlawful, infringing, harassing, or malicious content or code.
• No access to the Service to build a competing product.

6. Security and Data

• We use reasonable safeguards to protect Customer Data. No system is 100% secure.
• You are the controller of personal data you submit; Venuine acts as processor where applicable.
• You grant Venuine the right to use Customer Data to provide the Service, prevent abuse, comply with law, and improve the Service as described in the Privacy Policy.
• We may use aggregated and de-identified data for analytics and benchmarking.

7. Support and Subcontractors

• Standard support is included with your Subscription level as published by Venuine.
• We may use subcontractors; we remain responsible for their performance.

8. Payments and Fees

• Subscription fees are billed in advance (monthly or annually, as selected). Fees are non-cancelable and non-refundable except where required by law.
• Payment processing for your customers is handled by third-party processors (e.g., Stripe or Square). You agree to their terms and fees. Venuine does not store full payment card data.
• Late or failed payments may result in suspension, interest where permitted by law, and reasonable collection costs.
• Taxes are your responsibility; we may charge applicable taxes as required by law.

9. Intellectual Property

• Venuine owns the Service, software, APIs, Documentation, and all related IP. Only the rights expressly granted are provided.
• You own Customer Data and retain all rights in your own connectors or content you create.
• Feedback you provide may be used by Venuine without restriction or attribution.

10. Confidentiality

• Each party may use the other’s confidential information solely to perform under these Terms and must protect it with reasonable care.
• Disclosure is permitted when required by law with reasonable prior notice, if allowed.

11. Warranties; Disclaimers

• We warrant that paid Services will materially perform as described in the Documentation.
• Except for the foregoing, the Service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• We do not control or guarantee venue quality, availability, pricing, or any transaction outcome between you and Customers.

12. Indemnification

• You will indemnify Venuine against claims arising from (a) your Customer Data; (b) your violation of law or third-party rights; or (c) your use of the Service in breach of these Terms.
• Venuine will indemnify you against third-party claims that the Service, as provided by Venuine, infringes intellectual property rights, subject to customary exclusions and your prompt notice and cooperation.

13. Limitation of Liability

• Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenues.
• Except for your payment obligations or indemnity, each party’s total liability is capped at the fees paid or payable by you to Venuine in the 12 months before the claim (or $100 for free trials).

14. Term; Suspension; Termination

• Subscriptions run for the term selected and renew per your plan unless canceled in accordance with the Order Form or plan settings.
• We may suspend or terminate for non-payment, security risk, legal requirement, or material breach.
• Upon termination, access ends. We may retain or delete Customer Data per our retention practices and legal requirements; export is available during the Subscription and for a limited period after termination where feasible.

15. Governing Law; Arbitration

• These Terms are governed by Delaware law, excluding its conflict of law rules.
• Most issues can be resolved informally—contact support@venuine.com.
• Any dispute arising out of these Terms will be resolved by binding arbitration administered by JAMS, in English, with a single arbitrator, and no class actions to the fullest extent permitted by law. Venue for any court actions (if arbitration is not available) will be in Delaware.
• Either party may seek injunctive relief in court for misuse of confidential information or intellectual property.

16. Export; Compliance; Assignment

• You will not use the Service in violation of export controls or sanctions.
• Neither party may assign these Terms without consent, except to an affiliate or in connection with a merger or sale of substantially all assets (not to a direct competitor without the other party’s consent).

Section B: Customer / Non-Venue Terms

17. How the Service Works for Customers

• Venuine provides a platform for Customers to submit inquiries and for Listing Users to respond. Venuine is not a party to agreements between Customers and Listing Users.
• Availability, pricing, capacity, and policies are provided by Listing Users and may change until confirmed.
• By accepting a proposal, you may be asked to enter into a venue agreement directly with the Listing User.

18. Appropriate Use

• Do not submit false, abusive, or fraudulent inquiries; do not resell reservations.
• Honor venue rules and any venue agreement you enter; arrive on time and pay agreed charges.
• You are solely responsible for investigating venue suitability, policies, and safety, and for obtaining any required insurance.

19. Content and Reviews

• You may submit reviews or feedback. Do not post unlawful, defamatory, obscene, harassing, or infringing content.
• You grant Venuine a worldwide, irrevocable, royalty-free license to use, reproduce, and display feedback in connection with operating and improving the Service.

20. Mobile, SMS, and Connectivity

• Use of mobile apps or SMS may incur carrier data or messaging charges; you are responsible for these costs.
• You consent to receiving transactional SMS or email related to inquiries, confirmations, and account notices, where permitted by law. You may opt out of non-transactional marketing as provided in those messages.

21. Fees and Payments

• Payment processing is handled by third-party processors. Venuine does not store full card numbers.
• Charges, holds, or refunds are governed by the applicable Listing User, processor terms, and any venue agreement.

22. Prohibited Uses

• No scraping, automated collection, or attempts to bypass security controls.
• No impersonation, misrepresentation, or use of the Service for illegal activity.

23. Termination

• You may stop using the Service at any time. We may suspend or terminate your access for violations of these Terms, suspected fraud, abuse, or legal risk.
• Sections that by their nature should survive (including IP, limitations, disclaimers, arbitration) will survive termination.

24. Disclaimers; Liability (Customers)

• The Service, venues, and user content are provided “as is.” Venuine does not guarantee venue quality, safety, availability, or that a reservation will meet your needs.
• To the fullest extent permitted by law, Venuine’s total liability to you is limited to $100. We are not liable for indirect, incidental, special, consequential, punitive, or lost-profit damages.

25. General

• Notices to Venuine: Venuine, Inc., Attn: Legal, 548 Market St. PMB 44188, San Francisco, CA 94104, or legal@venuine.com.
• We may update these Terms; the “Last updated” date will change and additional notice may be provided where required. Continued use after changes means you accept the updated Terms.
• If any provision is unenforceable, the remainder remains in effect.

For questions about these Terms, contact support@venuine.com.