Frequently asked questions

Venuine is an AI-powered venue management software platform designed for event venues of all sizes. It handles bookings, proposals, contracts, payments, customer relationship management, floor plan design, and much more — all from a single, beautiful dashboard. Whether you run a boutique wedding venue or a multi-room convention center, Venuine streamlines your entire operation.

Most venues complete their setup in under 30 minutes. Our onboarding wizard walks you through creating your venue profile, customizing your booking page, connecting payments, and importing existing data. If you need help, our team is available to guide you through the process at no extra charge.

Not at all. Venuine is built for venue owners and event coordinators, not developers. Everything is visual and intuitive — drag-and-drop floor plans, point-and-click proposal builders, and Veni, our AI assistant, is always there to help. If you can use email, you can use Venuine.

Venuine works for all types of event venues: wedding venues, conference and convention centers, banquet halls, hotel event spaces, rooftop venues, outdoor event spaces, community centers, restaurants with event rooms, museums, galleries, and more. If you host events, Venuine is built for you.

Veni is Venuine's built-in AI assistant trained specifically for venue management. It can draft proposals and follow-up emails, suggest optimal pricing based on your history, answer client inquiries intelligently, recommend floor plan layouts for specific event types, and help you write professional communications — all based on your venue's specific data and context.

Yes! Every Venuine account includes a customizable public booking page where clients can view your venue details, check real-time availability, explore floor plans, and submit booking requests. You can embed it on your existing website or share the direct link. All inquiries flow into your Venuine dashboard for easy management.

Yes. Create professional proposals and contracts with our built-in editor, including itemized pricing, terms and conditions, and custom clauses. Clients can review and e-sign documents directly from their browser or mobile device — no printing, scanning, or third-party signature tools needed. Signed documents are stored securely in your account.

Absolutely. The Professional plan supports up to 3 venue locations, and the Enterprise plan offers unlimited venues. Each venue gets its own booking page, calendar, floor plans, and settings — while you manage everything from one unified dashboard. Switch between venues with a single click.

Yes. Venuine syncs bidirectionally with Google Calendar so your personal calendar stays up to date with all venue bookings and events. When a new booking is confirmed in Venuine, it appears in your Google Calendar automatically, and vice versa — preventing double-bookings and keeping your schedule accurate.

Yes. We offer personalized demos so you can see how Venuine fits your venue workflow, team size, and goals before making a decision.

Yes. There are no long-term contracts or commitments. Cancel from your account settings at any time — no questions asked. After cancellation, your data remains accessible for 30 days so you can export anything you need.

No hidden fees, ever. Your monthly or annual subscription covers the entire Venuine platform. The only additional costs are standard payment processing fees charged directly by Stripe (2.9% + 30¢) or Square (2.6% + 10¢) when you process payments through your venue's account.

Venuine integrates with both Stripe and Square for payment processing. You can accept credit and debit cards, ACH transfers, and more. Connecting your payment account takes just a few clicks through our secure setup flow — no developer work needed.

Absolutely. Venuine uses bank-level encryption (TLS 1.3) for all data in transit, and AES-256 encryption for data at rest. Your information is stored on secure, SOC 2-compliant cloud infrastructure. We never share your data with third parties and comply with industry-standard security practices. Payments are processed directly through Stripe/Square — we never touch or store credit card numbers.

Yes. You can import client lists, event history, and contact data via CSV upload directly from your dashboard. For more complex migrations (from other venue management tools, CRMs, or spreadsheets), our team can assist with custom data migration — included at no extra cost for Enterprise customers.

All plans include email support with an average response time under 4 hours during business hours. Professional plan customers get priority support. Enterprise customers receive a dedicated account manager, priority phone support, and optional on-site onboarding and training for your team.